POSITION TITLE: Concierge / Security Guard
DEPARTMENT: Health & Human Services (HHS) - Clinic
LOCATION: Vancouver, WA (ON-SITE)
FLSA STATUS: Nonexempt, fulltime
WAGE RANGE: $24.00 - $27.60 per hour

Open until filled, first review 10/22/25

***If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered preference in hiring, please upload documentation with your resume and cover letter. Acceptable documentation includes a Tribal Enrollment card, a letter from your Tribe stating your enrollment, or BIA 4432 and/or DD214.***

Position Summary:

The safety of our patients and our community is our top priority. As a Concierge at the clinic, your role will be essential to this mission. On a daily basis, the Concierge will be the first person to interact with patients, visitors, and neighboring businesses. The Concierge position requires a strong skillset including excellent customer service, professionalism, and maintaining a calm but directive presence in dealing with potential crisis situations or when diffusing escalated patients. The Concierge will maintain a visible presence and regularly patrol the exterior of the building and property as well as the patient lobby and interior areas.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities:

• Patrol the property, enforce clinic policy and regulations.
• Ensure that the patients, staff, and visitors are provided with a safe and professional working environment.
• Maintain visibility and observe and report possible unusual activity.
• Assist with and immediately report any maintenance and safety conditions that might endanger patients, staff, or public safety, including fires, evacuations, hazardous situations, or other visitor-related events; provide back-up to patients and staff as needed.
• Maintain all daily assigned equipment in functional and presentable condition.
• Respond to requests for assistance by program staff and various patient requests.
• Complete any required documentation including any facility or other Incident Reports and submit to the Clinic Director.
• Report any security-related accidents/incidents and complaints; complete report and follow up with management as needed.
• Responsible for ensuring that all employees, suppliers, and visitors on clinic property have proper company-issued identification.
• Responsibilities include crowd control and assisting Police Department, Fire Department, EMS, or other officials as requested.
• Assist with patient check in and front office coverage as needed.
• Perform other related duties as required.

Minimum Qualifications:

• High School Diploma (bachelor's degree preferred).
• Security experience preferred (having both private and public sector is a plus).
• Language: English & Spanish (Spanish is not required but is highly desired.)
• Must be able and willing to work with minimal supervision.
• Basic computer skills.
• Professionalism in appearance, work ethic, and positive attitude.
• Valid driver's license.
• Ability to work the hours and days required by position, including daily 5:30 am start times.
• Ability to provide health and TB clearance.
• Valid driver’s license is required when driving vehicles for work-related purposes.
• Must be able to successfully pass a background screening / investigation according to the established requirements below.

Tribal preference in accordance with Cowlitz Indian Tribe Code and CIT Employee Policies and Procedures Handbook shall apply to all positions. All positions are required to adhere to CIT’s established safety policies regarding vaccine requirements and personal protective equipment (PPE).

Background Investigation Requirements:

• Pre-employment drug screen.
• Reference checks, education and employment verification.
• Federal, state, and/or tribal criminal history and sanction checks.

Physical Demands:

While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; and talk or hear. The employee occasionally is required to stand; walk; and reach with hands and arms. The employee is occasionally required to lift up to 20 pounds. Specific vision abilities required by this job include close vision and clarity of vision at long distance.

Work Environment:

Work is performed in a clinic/office environment. Employee may be exposed to unpleasant odors, bodily fluids, and infectious disease and frequent exposure to dust, fumes, airborne particles and/or allergens. Situations occur where PPE (personal protective equipment) is needed. Work may involve working with hostile, violent or offensive individuals. Overnight travel, weekend, and/or evening work is occasionally required. Tight time constraints and multiple demands are common.